Shipping, stitching and Return

Shipping, Stitching, Unboxing & Returns

Shipping & Delivery

• Shipping Charges: Shipping is not free. Charges vary based on delivery distance and service requirements.
• Ready-to-Dispatch Orders: Delivery within the USA typically takes 1–4 business days.
• Pre-Booking Orders: These items may take 15–25 business days to dispatch.
• Customization Orders: Custom work requires a minimum of 15–20 business days before production begins.
• Urgent Orders: Please inform us when placing your order.

For inquiries, contact 630-405-9416 during business hours (10:00 AM – 7:00 PM).
All final orders are confirmed via Email, Messenger, or WhatsApp only.

Unboxing Guidelines

To process any claims for damage or missing items, the following steps must be followed:

  1. Unbox on Delivery Day – Open the parcel on the same day of delivery.

  2. 360º Unboxing Video Required – Show the address label on the outer package and record the entire unboxing.

  3. Raw & Unedited Video Only – Edited or partial videos will not be accepted.

  4. Video Submission Timeline – Send the unboxing video within 12 hours of delivery.

  5. Raise Return Request Promptly – Contact our support through Call, Website, or Support Portal within 24 hours if a return is needed.

Following these steps ensures your claim is verified quickly and fairly.

Returns & Damages Policy

• No replacement or refund will be issued without valid video proof of damage, missing items, or other issues.
• Shipping damage is beyond our control, though we take all precautions.
• If we approve a claim, the item must be returned within 1 business day. Late returns will not be accepted.
• We maintain photos and videos of all items before dispatch to verify claims.
• Discounted items are final sale and cannot be returned or exchanged.
• Once a product is dispatched, returns are not accepted under any circumstances.

Care & Handling Notes

• Refer to the size chart and select the correct or slightly larger size for comfort. Avoid tight kurtis and excessive force on zippers.
• Dry cleaning is recommended for the first wash.
• Wash separately in cold water.
• Slight color variations may occur due to lighting or digital photography.

✅ Important: By placing an order, you agree to follow all the above policies. Claims that do not comply will not be entertained.

If you like, I can also make a shorter, customer-friendly version highlighting:

  • Shipping charges

  • Unboxing requirements

  • No-return rules

This can go at the checkout page so customers see it clearly before buying.

Do you want me to do that?


stitching exta

Here’s an updated version including a note about extra stitching charges for your website:

Shipping, Unboxing & Returns

Shipping & Delivery

• Shipping Charges: Shipping is not free. Charges vary based on delivery distance and service requirements.
• Ready-to-Dispatch Orders: Delivery within the USA typically takes 1–4 business days.
• Pre-Booking Orders: These items may take 15–25 business days to dispatch.
• Customization Orders: Custom work requires a minimum of 15–20 business days before production begins.
• Urgent Orders: Please inform us when placing your order.

Extra Stitching Charges: Any additional stitching or tailoring required will be charged separately.

For inquiries, contact 630-405-9416 during business hours (10:00 AM – 7:00 PM).
All final orders are confirmed via Email, Messenger, or WhatsApp only.

Unboxing Guidelines

To process any claims for damage or missing items, the following steps must be followed:

  1. Unbox on Delivery Day – Open the parcel on the same day of delivery.

  2. 360º Unboxing Video Required – Show the address label on the outer package and record the entire unboxing.

  3. Raw & Unedited Video Only – Edited or partial videos will not be accepted.

  4. Video Submission Timeline – Send the unboxing video within 12 hours of delivery.

  5. Raise Return Request Promptly – Contact our support through Call, Website, or Support Portal within 24 hours if a return is needed.

Following these steps ensures your claim is verified quickly and fairly.

Returns & Damages Policy

• No replacement or refund will be issued without valid video proof of damage, missing items, or other issues.
• Shipping damage is beyond our control, though we take all precautions.
• If we approve a claim, the item must be returned within 1 business day. Late returns will not be accepted.
• We maintain photos and videos of all items before dispatch to verify claims.
• Discounted items are final sale and cannot be returned or exchanged.
• Once a product is dispatched, returns are not accepted under any circumstances.

Care & Handling Notes

• Refer to the size chart and select the correct or slightly larger size for comfort. Avoid tight kurtis and excessive force on zippers.
• Dry cleaning is recommended for the first wash.
• Wash separately in cold water.
• Slight color variations may occur due to lighting or digital photography.