Once booking is confirmed, cancellation is not allowed.


All bookings are final. Once confirmed, cancellations or modifications will not be accepted under any circumstances, as each order is processed individually.

Once you paid and something happened beyond our control we will contact you.

Shipping, stitching and Return

Shipping, Stitching, Unboxing & Returns

Shipping & Delivery

  • Shipping Charges: Shipping is not free. Charges vary based on delivery distance and service requirements.
    • Ready-to-Dispatch Orders: Delivery within the USA typically takes 1–4 business days.
    • Pre-Booking Orders: These items may take 15–25 business days to dispatch.
    • Customization Orders: Custom work requires a minimum of 15–20 business days before production begins.
    • Urgent Orders: Please inform us when placing your order.

For inquiries, contact 630-405-9416 during business hours (10:00 AM – 7:00 PM).
All final orders are confirmed via Email, Messenger, or WhatsApp only.

Unboxing Guidelines

To process any claims for damage or missing items, the following steps must be followed:

  1. Unbox on Delivery Day – Open the parcel on the same day of delivery.
  2. 360º Unboxing Video Required – Show the address label on the outer package and record the entire unboxing.
  3. Raw & Unedited Video Only – Edited or partial videos will not be accepted.
  4. Video Submission Timeline – Send the unboxing video within 12 hours of delivery.
  5. Raise Return Request Promptly – Contact our support through Call, Website, or Support Portal within 24 hours if a return is needed.

Following these steps ensures your claim is verified quickly and fairly.

Returns & Damages Policy

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• Shipping damage is beyond our control, though we take all precautions.  We will not accept any return or exchange.
• Discounted items are final sale and cannot be returned or exchanged.
• Once a product is dispatched, returns are not accepted under any circumstances.

Care & Handling Notes

  • Refer to the size chart and select the correct or slightly larger size for comfort. Avoid tight Kurtis and excessive force on zippers.
    • Dry cleaning is recommended for the first wash.
    • Wash separately in cold water.
    • Slight color variations may occur due to lighting or digital photography.

✅ Important: By placing an order, you agree to follow all the above policies. Complains will not be entertained.